Terms of Service

These Terms of Service ("Terms") govern your use of the RegulatoryIQ website (regulatoryiq.ai) and purchase of our digital products. By accessing our website or purchasing our products, you agree to be bound by these Terms.

Products and Services

RegulatoryIQ sells digital compliance templates and assessment toolkits delivered as downloadable files (Excel and Word formats). Our products are professional tools designed to assist regulatory and quality professionals with compliance activities.

Important: Our templates do not constitute legal, regulatory, or professional advice. They are reference tools and starting frameworks. Users are responsible for adapting all templates to their specific regulatory context, organizational requirements, and applicable jurisdictions. Consult with qualified legal and regulatory counsel for advice specific to your situation.

License and Usage Rights

Upon purchase, you are granted a perpetual, non-exclusive license to use the templates for internal business purposes within your purchasing organization. This license includes:

• Use across multiple sites, facilities, projects, and audits within your organization
• Modification and customization of templates for your internal needs
• Use by multiple employees within the same purchasing organization

This license does not include:

• Resale, redistribution, or sublicensing of templates to any third party
• Sharing templates with individuals or organizations outside the purchasing entity
• Posting templates publicly, including in forums, repositories, or file-sharing platforms
• Using templates to create competing products or derivative commercial offerings

Accuracy and Regulatory Citations

We verify all regulatory citations against current published versions of applicable regulations, guidance documents, and standards at the time of each product release. However, regulations and guidance documents are subject to change. Users should:

• Verify all regulatory citations against current text for their specific use case and jurisdiction
• Monitor regulatory updates that may affect the applicability of template content
• Contact us at support@regulatoryiq.ai if you identify any citation that appears incorrect or superseded

We will issue corrected template versions within 48 hours of confirmed citation errors.

Disclaimer of Warranties

Templates and all other products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular regulatory purpose, or non-infringement.

RegulatoryIQ is not a law firm, regulatory consultancy, or auditing body. Purchase and use of our products does not create a professional-client relationship. Our products do not guarantee any particular regulatory outcome, audit result, or compliance status.

Refund Policy

We offer a 30-day money-back guarantee on all template purchases. If our products do not meet your compliance needs, contact support@regulatoryiq.ai within 30 days of purchase for a full refund. Refunds are processed via the original payment method and typically take 5 to 10 business days to appear on your statement.

Limitation of Liability

To the maximum extent permitted by applicable law, RegulatoryIQ and its founder, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our products. This includes, without limitation:

• Regulatory audit findings or outcomes
• Compliance decisions made using our templates
• Regulatory enforcement actions, warning letters, or penalties
• Lost profits, data loss, or business interruption

In no event shall our total liability exceed the purchase price you paid for the specific product giving rise to the claim.

Intellectual Property

All templates, assessment tools, website content, design elements, and branding (including the RegulatoryIQ name, logo, and visual identity) are the proprietary property of RegulatoryIQ. Purchase grants usage rights as described in the License section above; it does not transfer ownership of any intellectual property.

Regulatory text, guidance document excerpts, and standard references included in our templates remain the property of their respective issuing bodies (FDA, ICH, ISO, EMA, etc.) and are used for reference purposes.

Payment Terms

• All prices are listed and charged in United States Dollars (USD)
• Payment is processed securely via Stripe. We never store credit card information.
• Applicable sales tax or VAT is collected automatically based on your billing jurisdiction
• Products are delivered via email to the address provided at checkout

Modifications to Terms

We reserve the right to update these Terms at any time. Changes are effective upon posting to this page. Your continued use of our website or products after changes are posted constitutes acceptance of the updated Terms. Material changes will be noted by updating the "Last updated" date above.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the State of Tennessee.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

Contact

For questions about these Terms of Service, contact us at:

RegulatoryIQ
support@regulatoryiq.ai
United States (Tennessee)